Last updated: 22 July 2026

This Refund & Cancellation Policy applies to room reservations made directly through the Shree Priyam Residency website. By completing a booking, the guest agrees to the cancellation and refund conditions stated below.

1. Cancellation of Booking

Guests who wish to cancel a booking must contact Shree Priyam Residency and provide the booking confirmation number, guest name, registered mobile number, and check-in date.

A cancellation will be considered valid only after it has been acknowledged and confirmed by Shree Priyam Residency.

2. Cancellation Charges

• Cancellation more than 24 hours before check-in: The guest will be eligible for a 100% refund of the amount paid for the booking.
• Cancellation within 24 hours of check-in: The booking will be considered non-refundable, and 100% of the booking amount will be charged.
• Same-day cancellation: No refund will be provided.
• No-show: If the guest does not arrive on the scheduled check-in date without cancelling the reservation, the full booking amount will be charged and no refund will be provided.

3. Early Check-out

If a guest checks out before the confirmed departure date, no refund will be provided for the unused nights unless otherwise approved by the management of Shree Priyam Residency.

4. Non-refundable Bookings

Bookings made under a special offer, promotional rate, discounted rate, or a rate specifically marked as “Non-refundable” cannot be cancelled or refunded.

The cancellation conditions displayed during the booking process will apply to the selected room and rate plan.

5. Changes to Booking Dates

Requests to change the check-in date, check-out date, room type, or number of guests are subject to room availability and applicable rate differences.

Date-change requests made within 24 hours of the scheduled check-in time may be treated as a cancellation and may be non-refundable.

6. Cancellation by Shree Priyam Residency

If Shree Priyam Residency is unable to provide the confirmed accommodation due to operational reasons, room unavailability, or other circumstances within the property’s control, the guest will be offered one of the following:

• Alternative accommodation, subject to availability and guest approval; or
• A full refund of the amount paid directly to Shree Priyam Residency.

7. Refund Process

Eligible refunds will be initiated within 5–7 business days after the cancellation request has been reviewed and approved.

The refund will be processed to the original payment method used at the time of booking. Refunds cannot normally be transferred to a different bank account, card, UPI ID, or payment method.

After the refund is initiated, the time required for the amount to appear in the guest’s account may vary depending on the payment method, payment gateway, bank, card issuer, or UPI service provider.

Debit-card and credit-card refunds may take approximately 7–9 working days after being processed. UPI refunds may be credited earlier, depending on the bank and UPI service provider.

8. Failed or Duplicate Payments

If an amount is debited but the booking is not confirmed, the guest should contact Shree Priyam Residency with the transaction ID, payment reference number, amount paid, and registered contact details.

Duplicate payments or failed transactions will be verified before a refund is initiated. Any eligible amount will be returned to the original payment method.

9. Bookings Made Through Third-party Platforms

This policy applies only to bookings made directly through the Shree Priyam Residency website.

Bookings made through MakeMyTrip, Goibibo, Agoda, Booking.com, or any other third-party booking platform will be governed by the cancellation and refund policy displayed on that platform at the time of booking. Guests must contact the respective platform for cancellation and refund assistance.

10. Group Bookings

Bookings involving more than five rooms, group reservations, private events, weddings, or corporate stays may be subject to separate cancellation, advance-payment, and refund conditions. These conditions will be communicated before the booking is confirmed.

11. Refund Disputes

If a refund has been initiated but is not reflected within the expected period, guests may contact Shree Priyam Residency with their booking ID and payment transaction reference.

Refund processing timelines may be affected by banking holidays, technical issues, payment-gateway processing, or delays from the guest’s bank or payment provider.

12. Contact Information

For cancellation and refund requests, please contact:

Shree Priyam Residency
Ramanathapuram, Tamil Nadu
Phone: +91 9363075965
Email: shreepriyampalace@gmail.com
Website: https://shreepriyampalace.com/