Last updated: 22 July 2026

Shree Priyam Palace (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide while using our website, making a room reservation, submitting an enquiry, creating a customer account, making a payment, or communicating with us.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through:

• The Shree Priyam Palace website;
• Online room booking and customer-account services;
• Contact, enquiry, event-booking, and availability forms;
• Online payments made through authorised payment gateways;
• Phone calls, email, WhatsApp, SMS, or other communications with us; and
• Information provided during check-in or while using our accommodation and event services.

2. Information We Collect

2.1 Contact and Identification Information

We may collect information such as:

• Full name;
• Email address;
• Mobile or telephone number;
• Postal address;
• Country, state, city, or postal code;
• Age or date of birth, where required;
• Guest names and identification information; and
• Government-issued identification details where required for check-in, guest registration, security, or legal compliance.

Government identification documents are generally verified during check-in unless an online submission is specifically requested through an authorised and secure process.

2.2 Booking and Stay Information

When you search for availability or make a reservation, we may collect:

• Check-in and check-out dates;
• Selected room type and rate plan;
• Number of adults, children, and rooms;
• Guest names and contact details;
• Booking reference or confirmation number;
• Special requests and room preferences;
• Arrival information;
• Extra-bed or additional-guest requirements; and
• Information relating to cancellations, refunds, no-shows, and booking modifications.

2.3 Customer Account Information

If you create or use a customer account, we may collect and process:

• Your name and email address;
• Account username;
• Encrypted password or authentication information;
• Booking history;
• Account preferences; and
• Information required to manage your reservations.

You are responsible for keeping your account login information confidential and for informing us if you suspect unauthorised access to your account.

2.4 Payment and Transaction Information

When online payment is enabled, payments may be processed through PhonePe or another authorised payment gateway.

We may receive limited transaction information such as:

• Booking or order number;
• Payment amount;
• Transaction reference number;
• Payment status;
• Payment date and time;
• Refund status; and
• Limited or masked payment-method information.

Sensitive payment credentials such as your UPI PIN, OTP, CVV, complete card number, or online-banking password are processed by the payment gateway, bank, card network, or UPI service provider. Shree Priyam Palace does not collect or store these sensitive payment credentials through its booking forms.

Your payment transaction may also be governed by the privacy policy and terms of the selected payment gateway, bank, card issuer, or UPI service provider.

2.5 Enquiries and Communications

When you contact us through our website, phone, email, WhatsApp, or another communication channel, we may collect:

• Your name;
• Email address;
• Mobile number;
• Your message or enquiry;
• Event or accommodation requirements;
• Communication history; and
• Any information or documents you voluntarily provide.

2.6 Technical and Website Information

When you visit our website, certain technical information may be collected automatically, including:

• Internet Protocol address;
• Browser type and version;
• Device type and operating system;
• Date and time of access;
• Pages visited;
• Referring website or source;
• Approximate location derived from the IP address;
• Website-error and security logs; and
• Cookie and session information.

3. How We Use Your Information

We may use personal information to:

• Search for room availability;
• Create, confirm, modify, or cancel reservations;
• Process payments, refunds, and transaction verification;
• Manage customer accounts and booking history;
• Communicate booking confirmations and stay-related information;
• Respond to enquiries and customer-support requests;
• Provide accommodation, event, travel-desk, and related services;
• Complete guest registration and check-in procedures;
• Verify identity where required;
• Maintain accounting, tax, booking, and transaction records;
• Prevent fraud, misuse, unauthorised transactions, and security incidents;
• Improve our website, booking process, rooms, facilities, and services;
• Resolve complaints, payment disputes, and refund requests;
• Comply with applicable laws, regulations, court orders, or requests from authorised government agencies; and
• Protect the safety, property, and legal rights of our guests, employees, and business.

4. Consent and Promotional Communications

By voluntarily submitting your information to request a booking, make a payment, create an account, or contact us, you authorise us to process the information necessary to provide the requested service.

Promotional emails, SMS messages, or WhatsApp messages will be sent only where you have provided consent or where otherwise permitted by applicable law.

You may withdraw your consent for promotional communications at any time by contacting us or using the unsubscribe option provided in the communication. Withdrawing marketing consent will not affect essential booking, payment, security, or service-related communications.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning correctly;
• Remember booking selections and session information;
• Support customer-account login;
• Maintain website security;
• Understand website usage and performance;
• Remember user preferences; and
• Support embedded content or third-party services.

Essential cookies may be necessary for the website, booking system, customer account, or payment process to work correctly.

If analytics or advertising technologies such as Google Analytics, Meta Pixel, or similar services are enabled, those providers may collect information according to their respective privacy policies.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect booking, login, payment, or other website functions.

6. How We Share Information

We may share personal information only when reasonably necessary with:

• Payment gateways such as PhonePe;
• Banks, UPI providers, card networks, and payment-processing partners;
• Website-hosting and technical-service providers;
• Online booking-system and customer-account service providers;
• Email, SMS, WhatsApp, or communication-service providers;
• Security, fraud-prevention, backup, and website-maintenance providers;
• Accountants, auditors, legal advisers, and professional consultants;
• Government, regulatory, law-enforcement, judicial, or tax authorities where legally required;
• Travel agents or booking platforms involved in your reservation; and
• A successor or acquiring organisation in connection with a lawful merger, sale, restructuring, or transfer of the business.

Service providers are permitted to process information only for the services they provide and subject to applicable confidentiality, security, and legal requirements.

We do not sell or rent guests’ personal information to third parties.

7. Bookings Through Third-party Platforms

If you make a booking through MakeMyTrip, Goibibo, Agoda, Booking.com, or another third-party platform, that platform may collect and process your information under its own privacy policy.

The platform may share reservation information with Shree Priyam Palace so that we can confirm and provide your accommodation. Questions regarding information collected directly by a third-party platform should be addressed to that platform.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete and manage your booking or enquiry;
• Provide accommodation and related services;
• Maintain booking, payment, accounting, and tax records;
• Resolve disputes, complaints, refunds, or chargebacks;
• Prevent fraud and protect website security;
• Maintain a customer account requested by you; and
• Comply with applicable legal and regulatory obligations.

When information is no longer required for its stated purpose or for compliance with applicable law, we may securely delete, anonymise, or restrict access to it.

9. Data Security

We use reasonable administrative, technical, and organisational safeguards designed to protect personal information from unauthorised access, alteration, disclosure, loss, misuse, or destruction.

These measures may include access controls, password protection, secure connections, software updates, backups, security monitoring, and limiting access to authorised personnel and service providers.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure. Guests should avoid sending sensitive payment credentials, passwords, UPI PINs, CVVs, or OTPs through email, contact forms, or WhatsApp.

10. Information Relating to Children

Room bookings and customer accounts must be created by an adult who is at least 18 years old.

We may receive limited information relating to children when a parent, guardian, or responsible adult includes them in a room reservation. Such information is used only to arrange and provide the requested accommodation and related services.

Our website is not intended to directly collect personal information from children without the involvement of a parent or lawful guardian.

11. Your Privacy Rights

Subject to applicable law and verification of your identity, you may request:

• A summary of the personal information we process about you;
• Correction of inaccurate or misleading information;
• Completion of incomplete information;
• Updating of outdated information;
• Deletion or erasure of information that is no longer required;
• Withdrawal of consent where processing is based on consent;
• Closure or deletion of your customer account;
• Information about relevant service providers with whom information has been shared; and
• Review and resolution of a privacy-related grievance.

Some information may continue to be retained where necessary to complete an existing booking, process a refund, establish or defend a legal claim, prevent fraud, or comply with accounting, tax, guest-registration, or other legal obligations.

To submit a privacy request, contact us using the details below with the subject line “Privacy Request”. We may request reasonable information to verify your identity and locate the relevant records.

12. Third-party Links and Embedded Content

Our website may contain links to payment services, maps, social-media platforms, travel websites, videos, or other third-party services.

These third parties operate independently and may collect information according to their own privacy policies. Shree Priyam Palace is not responsible for the privacy, security, or content practices of third-party websites or applications.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, booking system, payment methods, services, or legal obligations change.

The revised policy will be published on this page with an updated “Last updated” date. We encourage users to review this page periodically.

14. Privacy and Grievance Contact

For privacy questions, correction or deletion requests, account-related requests, or grievances, please contact:

Shree Priyam Palace
ECR, Near Pattinamkathaan Junction
Ramanathapuram, Tamil Nadu, India
Email: shreepriyampalace@gmail.com
Phone: +91 9363075965
Website: https://shreepriyampalace.com/

We will review privacy requests and grievances within a reasonable period, subject to identity verification and applicable legal requirements.